Regional Service Admin Job in Illinois (IL), Career, Jobs in Shimadzu Scientific Instruments
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Life Science Career Fair

Regional Service Admin job in Naperville

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Shimadzu Scientific Instruments jobs
Illinois (IL), Naperville
Job Code:  REGIO002121
Employer:  Shimadzu Scientific Instruments

Location
Country:  United States
State:  Illinois (IL)
City:  Naperville
04/26/2024

Description
WHO ARE WE?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

WHAT CAN SHIMADZU OFFER YOU?
  • Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
  • Competitive Compensation: Day 1 Benefits and competitive salary.
  • Retirement Benefits: Matching 401K and a Profit-Sharing Program.
  • Health Benefits: Flexible Spending/Health Savings Accounts.
  • Performance Bonuses: Variable Pay Plan for commission and incentive roles.
  • Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
  • Education: Tuition Assistance Program for both graduate and undergraduate levels.
  • Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
  • Well-being: Comprehensive Corporate Wellness Program.
  • Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
  • Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
  • Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:
  • For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
  • For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

POSITION SUMMARY:

The individual in this position is responsible for a wide variety of administrative duties, including but not limited to typing, record keeping, data entry, contract administration and performing general office procedures. Additionally, the incumbent must perform direct support functions to assist the Regional Service Manager and the Service Department staff in general.

This position is responsible to provide administrative support to the regional service organizational of Shimadzu Scientific Instruments, Inc.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
  • The typing of all letters, documents, reports, memos, etc. (daily)
  • The maintenance of the Service Center inventory records, including processing, filing and computer entry of all transactions and requests. (daily)
  • Shipping responsibilities include the typing of packing lists, maintaining records of shipments, filing and keeping track of backordered parts. (daily)
  • Logging/assigning service calls and maintaining the call tracking database and providing support to the service staff as required. (daily)
  • To perform data entry of and report generation of service report information supplied by field service engineers. (daily)
  • Provide direct assistance to the Service Manager in administering the Preventative Maintenance Agreement program per goals established by the National Service Manager. (weekly)

  • SCOPE:

    This position's primary focus is to provide standard office support to the Regional Service Manager and the entire Regional Service Department.

    KNOWLEDGE REQUIREMENTS:

    CASUAL

    WORKING

    THOROUGH

    Good Telephone Skills

    Report Generation

    Computer Literacy

    Good Communication Skills

    Customer Relations

    Word, Access & Excel

    Organizational Skills

    PROBLEM SOLVING REQUIREMENTS:

    Incumbent is required to act independent of supervision in routine matters governed by either policy or established procedures.

    EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

    Incumbent must have a verifiable record of success in the daily administration of a service-oriented organization covering a period of no less than three years. A minimum of a high school diploma is required, with any type of advanced education highly preferred.

    At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

    SUPERVISORY RESPONSIBILITIES:

    None.

    PHYSICAL DEMANDS:

    Demands of the position may include frequent sitting, standing or stooping for long periods of time. Extensive hand/eye coordination, ability to speak and answer the telephone routinely throughout the day, as well as, the ability to infrequently lift up to 15 pounds when needed is required. Incumbent must have use of hand to finger senses, in order to use and grasp office tools to perform the essential function of the position. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

    SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

    Position is required to maintain proper housekeeping and safety standards in particular to lab safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.

    WORK ENVIRONMENT:

    This position is located at a regional location and is in an office based (desk) environment. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team.

    EEO Statement

    Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section 60-1.4(a); 41 CFR Section 60-300.5(a); 41 CFR Section 60-741.5(a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker's compensation information in certain situations.

    Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
    ref: (REGIO002121)
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