Regional Field Service Manager - Northeast Region (NY, NJ, MA, CT, RI) job in Albany
|Employer:|| Novartis Pharmaceuticals|
|Job Type:||Full Time|
|State:||New York (NY)|
Directs the technical and administrative support activities including repair, preventative maintenance and engineering change upgrades on all Alcon equipment within a geographical region in order to provide the highest level of service, maximize customer satisfaction and achieve financial objectives.|
•Responsible for the supervision, development, and training of service employees that will carry out the goals and objectives of the service department.
•Manage customer relations in all service and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their Alcon equipment with the highest level of satisfaction.
•Establish and build strong relationships and partnerships cross-functionally (Sales, Marketing, Applications, Technical Support, Customer Support, Manufacturing, etc.) and provide them the necessary support to optimize customer relations.
•Manage expenses budgets and support revenue generation within the region to ensure financial targets are achieved.
•Performs all required management responsibilities including but not limited to: performance management; training requirements; hiring; disciplinary actions; terminations; implementing the company's policies, programs, and guidelines.
•Responsible for ensuring that all company quality requirements are being met including all administrative requirements.
•Responsible for employee's satisfaction, employee development and employee retention.
•Manages company assets (Inventory, company vehicle, test equipment, computer, etc.)
Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to email@example.com and let us know the nature of your request and your contact information- Bachelor's degree or equivalent combination of education and relevant experience.
- Fluency in English
- 5+ years relevant experience
- Candidate can reside in NY, NJ, MA, CT, or RI.