Associate Director, Consumer Program Strategy & Design Job in New Jersey (NJ), Other Career, Full Time Jobs in Novartis Pharmaceuticals
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Associate Director, Consumer Program Strategy & Design job in East Hanover

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Novartis Pharmaceuticals jobs
New Jersey (NJ), East Hanover
Job Code:  247652BR
Employer:  Novartis Pharmaceuticals
Category:  Other
Job Type:  Full Time

Country:  United States
State:  New Jersey (NJ)
City:  East Hanover

A global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life by diverse, talented, performance driven people. All of which makes us one of the most rewarding employers in our field. We're committed to peak performance, improving the quality of life, and embracing and leveraging diverse backgrounds, cultures and talents to achieve competitive advantage.

Novartis is actively seeking a Associate Director, Consumer Program Strategy & Design Professional to join our team in our East Hanover, New Jersey Corporate Headquarters. This role will design best-in-class consumer programs to support adherence across key Novartis brands. This includes developing omni-channel consumer-facing communications and identifying innovative resources and applications to advance support efforts (includes technology-based solutions, strategic partnerships and customer engagement). Manage all elements of program operations (including implementation oversight, daily KPI/SLA monitoring and optimization work through data-driven insights). Develop future plans and actions to drive continuous program improvement based on consumer insights, marketplace trends and advanced program analytics,

Major Accountabilities

Build program strategy based on consumer, competitive and data-driven insights

Develop direct-to-consumer multi-channel channel tactics (including educational communications, resources and tools)

Secure internal approval of all program tactics aligned to brand objectives

Lead cross-functional teams to develop and execute innovative resources and tools to support consumer engagement and ongoing adherence to therapy

Manage multiple external partners, including creative agencies and program delivery vendors, to ensure successful execution of all program elements

Drive program implementation through the entire development cycle and integrate streamlined and efficient operational processes

Partner with Analytics team to monitor tactical execution of program and assess value (including ROI evaluation). Provide input, feedback, insights into reporting metrics. Recommend plan adjustments based on results

Primary point of contact for account/vendor's management to support day-to-day operations, managing KPI, contractual SLAs and quality standards

Manage the contract and/or task order discussions with internal and external business partners to ensure proper, agreed upon terms are accurately reflected

Share best practices across the organization related to consumer adherence efforts and coordinate with stakeholders to anticipate events and impact on the businessBachelor's Degree, MBA strongly preferred

5+ years of brand marketing or management consulting experience preferred

Strong and proven management skills

Effective communication skills including to executive management

Understanding of digital space (mobile solutions, digital campaigns, social media, etc.)

Strategic thinking, the ability to collaborate and challenge the status quo

Ability to build leadership relationships and influence in a highly matrixed organization

Business/financial analytics knowledge to develop KPIs, assess program impact and drive recommendations to advance support efforts

Travel required
ref: (247652BR)
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