Director, Process Design and Improvement Patient Services job in East Hanover
|Employer:|| Novartis Pharmaceuticals|
|Job Type:||Full Time|
|State:||New Jersey (NJ)|
A global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life by diverse, talented, performance driven people. All of which makes us one of the most rewarding employers in our field. We're committed to peak performance, improving the quality of life, and embracing and leveraging diverse backgrounds, cultures and talents to achieve competitive advantage. |
Novartis is actively seeking a Director, Process Design and Improvement Patient Services (Consumer) Professional to join our team in our East Hanover, New Jersey location.
The Director, PSS Process Improvement is responsible for supporting the ongoing evaluation of key programs and processes for PSS across the portfolio and ensuring successful implementation through cross-functional partnership within and outside the organization. Includes program oversight and responsibility for of a department of 200+ individuals in both Field and HQ roles as well as 30+ vendor programs spanning ~$200M in spend and ~800 external head count working on behalf of Novartis across the Pharma portfolio. This individual will establish a continuous improvement / lean six sigma management capability in the PSS organization and with associated vendors. This individual will be responsible for systemic reviews of all PSS programs (Hub reimbursement, SP enhanced services, Adherence, Copay, Compliance and Analytics) and applied lean principles to ensure process robustness, reduce variability, implement first time right preventative measures and improve DPMO / Six Sigma Scores (defects per million opportunity). In addition to implementing and overseeing the Department's continuous improvement program this role will liaise with all PSS Franchise Partners, Strategic Sourcing, Finance and Novartis Legal and will serve as the primary point of contact for all continuous improvement programs.
The Director of Operations, Process Improvement will lead the process improvement initiatives for Patient & Specialty Services across all programs and Franchises. Leveraging Lean Six Sigma and other recognized improvement practices to identify, develop, implement, and monitor the effectiveness of process improvement projects focused on improving quality, throughput/turnaround times, cost and other program specific value drivers.
Identify, develop, and drive process improvement projects across the company to achieve reduction in costs, improvements in quality, and faster throughput/turnaround/cycle times
Create vision, strategy and goals, acting as a champion to achieve a culture of disruptive improvement and operational excellence across portfolio of support programs and services
Promote and lead activities that identify all forms of waste and/or inefficiency (as defined by lean methodologies) through various techniques including: Value Stream Mapping, Gemba Walks, 5-Why/Cause Mapping and Kaizen, DPMO
Develop and maintain "expert-level" knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the Company's current and potential products/support services
Engage cross-functional teams, leveraging of Lean Six Sigma Black Belt practices, providing mentorship and oversight of projects
Lead cross-functional teams to implement and refine pilots, synthesize findings, execute implementation and achieve bold targets.
Establish effective working relationships with leadership across the organization and work in matrix projects to achieve improvements and results
Consult with the Patient and Specialty Services, Service Vendors, and Product Brand teams on lean process design and engineering
Promote the value and adoption of "best practice sharing" across the PSS portfolio
Drive organization towards metrics for identifying and monitoring process improvement opportunities and project impact
Coach and motivate leadership and teams, with high influencing skills
Develop and implement process enhancements around technology and performance
Thought leader that cultivates sharing across programs and standardized best practices. Ensure statistical methods of data collection and analysis are used in the evaluation of proposed changes
Establish control plans and monitor appropriate metrics to validate success of lean projects.Bachelor's degree in Industrial Engineering or equivalent experience
Master's degree in related field preferred
Lean Six Sigma Black Belt or Master Black Belt preferred EN (oral and written)
Minimum of 7+ years' experience in process evaluation and improvement; pharmaceutical and patient support services a plus
Ability to multi-task and meet tight deadlines
Experience in the coordination of teams with diverse skill sets (e.g. technical, clinical, operations, etc.) and the execution of large scale, multi-disciplinary projects.
Superb problem-solving skills and strong interpersonal skills to effectively convey management needs to colleagues and functions throughout the Company.
Proven verbal and written communication skills including the ability to pre-sent to both internal and external client senior management
Working knowledge of MS Project, Excel, Word, PowerPoint, Visio, and SharePoint, Tableau.
Specialty product/portfolio experience preferred with a strong ability to collaborate and work cross-functionally within a matrix environment.
Strong leadership, planning and organization, and problem solving and skills.