Sales Training Manager, Digital Therapeutics job in Princeton
|Employer:|| Novartis Pharmaceuticals|
|Job Type:||Full Time|
|State:||New Jersey (NJ)|
A global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. It is a pipeline of innovative medicines brought to life by diverse, talented, performance driven people. All of this makes us one of the most rewarding employers in our field. We're committed to peak performance, improving the quality of life, and embracing and leveraging diverse backgrounds, cultures and talents to achieve competitive advantage.|
The Sandoz division of Novartis is seeking qualified candidates to build and support the training for its newest franchise, Digital Therapeutics. The Sales Training Manager is responsible for the development and delivery of relevant product, clinical and technical training curriculum and assessments for assigned brand(s) as well as confirming Field Associates are effectively trained on relevant selling skills that reflect the needs in the current market environment. The Training Manager will ensure that developed and delivered materials reflect the needs of marketing, medical, legal, and compliance requirements via pre and post training program metrics and pull through activities. The Trainer will partner with the Franchise, Managed Markets, Marketing and Sales teams, and Training Operations colleagues in the development and implementation of learning solutions and materials across the core Sales competencies and Account Manager competencies to ensure strong Product Knowledge, Customer Engagement, and Influencing, from fundamental to thought leader competency.
Ensure quality delivery of training by using a variety of tactics (live and virtual facilitation, Train the Trainers, Peer-based teaching, etc) and technologies.
Partner with franchise teams to ensure selling messages are effectively conveyed. Must be able to effectively respond to changes in brand labeling, technology, sales campaigns and materials, competitor activity and market events to provide continued reinforcement of product training.
Lead development of District Planning or National Sales Meeting presentations / resources and execute in conjunction with the Brand teams. Ensure materials are up to date and eMAP approved per Sandoz policy.
Partner with the marketing teams and Training Lead to embed product training into a New Hire Training curriculum, including the design, production, implementation, coordination and evaluation of all product/clinical skills training activities relating to new hire training workshops. Ensure materials are up to date & eMAP approved per Sandoz policy.
Selling skills training - Identify opportunities to enhance the Field Associates implementation of Sandoz sales/engagement approach. Consistently pull through the Sandoz sales/engagement approach in all training materials developed, inclusive of new hire, commercial meetings, and on-going training.
On-going training - Constantly stay attuned with field training needs; development and implementation of training activities, and completion of on-going assessment. Lead and participate in the development of on-going training (all formats) for reps regarding ways to effectively enhance their product/clinical knowledge, selling messages, and selling skills.
Create innovative training solutions to include materials in multi-media formats and invest in continuous improvement of training materials and processes.
Partner with Training Operations to develop and maintain ownership of KPI tracking/reporting progress on the implementation of the Product/Clinical training strategy and curriculum
Ensure Franchise field associates' maintain required product certification(s) for identified Franchise brands, and ensure all field associates are properly trained and certified on promoted products as deployed.
3+ years of pharmaceutical experience (preferred) - Experience could be across any combination of the following:
2+ years of Specialty Sales or Account Management experience
Product Launch Experience (preferred)
Pharmaceutical training experience
Strong product/disease state knowledge and experience; agility to learn multiple disease states/products
Possess a strong understanding of Commercial payers, Medicare Part A/B/C/D plans and state Medicaid
Possess a strong understanding of product reimbursement methods
Presentation and platform skills, including ability to communicate in small and large settings
Strong Communication (oral/written) & Interpersonal skills
Brand strategy, tactics understanding
Experience in the development and deployment of mobile learning solutions (preferred)
Strong working knowledge of current mobile devices and operating systems
Partnering Skills (brand, medical, vendors etc)
Administrative management skills - planning, organization, operational decision making and analysis.
Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and or/work group tactics to support changing business needs
Proven ability to manage multiple projects and be accountable for individual & department results
Experience in working through ambiguous circumstances