Service Operations Specialist Job in California (CA), Sales Career, Full Time Jobs in Novartis Pharmaceuticals
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Service Operations Specialist job in Lake Forest

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Novartis Pharmaceuticals jobs
California (CA), Lake Forest
Job Code:  246370BR
Employer:  Novartis Pharmaceuticals
Category:  Sales
Job Type:  Full Time

Location
Country:  United States
State:  California (CA)
City:  Lake Forest
Map: 
09/05/2018

Description
The Service Operations Specialist will be required to work on multiple projects simultaneously to ensure customer satisfaction. Tasks will include but are not limited to: • Notification to Sales, Field Service, and Clinical as needed, of new equipment contract approvals • Work directly with Field Service and freight carrier to arrange delivery and install dates • Maintain Service Operations Ship Plan for revenue recognition • Create Cases/Activities for service and clinical teams • Help coordinate and track upgrades and retrofits as needed • Coordinate training requests for all Surgical equipment post sale • Manage online training system • Respond to customer inquiries in professional manner • Other duties as assigned

• Initial point of contact for new equipment deliveries and installations • Initial point of contact for new equipment training • Coordination of all required parties to conduct trainings before install, at install, and post install until customer needs are met • Updating of information systems as new equipment is installed, i.e. addresses, phone, training dates, etc. • Escalating customer training needs as necessary • Ensuring SOPs and Job Aides are followed

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information•High school diploma required. .
•Fluency in English essential
•No experience required

Preferred:
•Associate's degree preferred
•Experience in a customer service or medical information role with interaction with field-based personnel and/or direct contact with customers
•Very strong analytical ability
•Experience in field resource deployment preferred
•Knowledge of cataract and laser refractive surgery and equipment a plus
•Ability to work outside normal business hours (CST/PST)
ref: (246370BR)
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