Operations Specialist job in Gaithersburg
|Employer:|| AstraZeneca Pharmaceuticals|
At AstraZeneca, we're not afraid to do things differently. We're resetting expectations of what a bio-pharmaceutical company can be. This means we're opening up new ways to work, pioneering cutting edge methods and bringing unexpected teams together.|
A t AstraZeneca, we challenge the norm, and that means we expect our people to as well. In order to develop life-changing medicines, we approach problems in a different way - agile, nimble, and focused on what our people need to make groundbreaking discoveries.
As the Customer Enablement Operations Specialist, you will be a member of the Customer Enablement team within the GBS - Global Assurance & Reporting Services business unit, and responsible for managing technical aspects of systems, tools and processes related to external funding (e.g., medical education grants, sponsorships, donations and contributions) and/or external expert contract-to-pay requests.
You will be responsible for ensuring accurate and compliant processing of requests in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. In this role you will also be responsible for providing purchasing support related to management of associated payments.
To be successful, you will conduct operational tasks to ensure accuracy and completeness of requirements and will provide guidance to customers, management and peers.
•Review and ensure completeness of incoming external funding and/or EE contract-to-pay applications/requests Coordinate triaging of requests to appropriate reviewer and business area
•Provide guidance to ensure appropriate approvals are obtained and retained
•Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded or restricted for any other reason to do business with AZ
•Ensure timely receipt of executed LOAs/contracts prior to the program start date
•Coordinate provider requests for changes to LOAs/contracts
•Responsible for capturing the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements
•Ensure accurate and timely distribution of payments and collaborate with Accounts Payable to resolve payment related issues
•Monitor and support the day-to-day processing functions including issue handling, communications and resolution
•Collaborate with internal stakeholders to mitigate compliance risks associated with assigned activities: maintain all documentation in files within the relevant system.
•Assists in determination on completeness and accuracy of records and maintenance of up-to-date documentation to support risk mitigation efforts.
•Works with vendors to ensure timely and accurate invoicing standards.
•Collect, review and appropriately store documentation, including but not limited to Needs Assessment, executed agreements, CVs, W9s, external expert payment forms (as applicable)
•Consult and escalated compliance, legal or regulatory matters.
•Maintain high level of external customer satisfaction.
•Must be able to perform accurately while meeting applicable productivity measures
•Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
•Strong technical/systems experience and skills (e.g., iBuy, SAP, Excel, SharePoint, etc.)
•Ability to quickly learn and work within AZ administrative tools.
•Ability to manage multiple priorities and adjust workload as business needs require.
•Strong attention to detail and strong organizational skills.
•Capable of working independently.
•Excellent written and verbal communications skills.
•Experience working with cross-functional teams and demonstrated ability to partner effectively with others.
•High ethical standards, trustworthy, operating with absolute discretion
•Experience in a similar role
•Prior experience in the biopharmaceutical industry (Sales, Marketing, Research & Development, Compliance, Legal, Procurement) or a consulting firm working with pharmaceutical clients
•Familiarity with the technical and functional elements of requirements including but not limited to compliance, legislation (e.g., Physician Payment Sunshine Act, EFPIA), data sources/quality, and reporting.
•Understanding of SAP and purchase to pay systems / processes, Procurement
•Experience with finance, auditing, quality assurance/control, SOX and/or risk management
•Global / cross-cultural experience
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
Opening date - 4th September 2018
Closing date - 1st October 2018