Business Process Expert Marketing Automation Job in New Jersey (NJ), Information Technology Career, Full Time Jobs in Novartis Pharmaceuticals
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Business Process Expert Marketing Automation job in East Hanover

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Novartis Pharmaceuticals jobs
New Jersey (NJ), East Hanover
Job Code:  246351BR
Employer:  Novartis Pharmaceuticals
Category:  Information Technology
Job Type:  Full Time

Country:  United States
State:  New Jersey (NJ)
City:  East Hanover

Novartis provides innovative healthcare solutions that address the evolving needs of patients and societies. Headquartered in Basel, Switzerland, Novartis offers a diversified portfolio to best meet these needs: innovative medicines, cost-saving generic and biosimilar pharmaceuticals and eye care. Novartis has leading positions globally in each of these areas. In 2016, the Group achieved net sales of USD 48.5 billion, while R&D throughout the Group amounted to approximately USD 9.0 billion. Novartis Group companies employ approximately 121,000 full-time-equivalent associates. Novartis products are sold in approximately 155 countries around the world.


Take an active role in the marketing automation team to identify gaps, improve process flow and efficiency ensuring the completeness and accuracy of the business process model especially around HCP and Patient journeys. The ideal candidate will ensure consistency and traceability between user requirements; functional specifications, support validation and testing, and the implemented solutions are according to the specifications. An expert should be able to analyze and refine processes and requirements for delivering the necessary technology service to business, develop project estimates and complete financial model. Background with agencies or working with Brand teams important and in SalesForce marketing cloud or Adobe experience. Ability to understand complex data models to enable creation of business rules to deliver channel-marketing plan.

- Analyze and refine requirements for delivering the necessary technology service to business
- Develop project rationale and perform scoping assessments to determine feasibility of projects - Highlight/identify gaps in existing functionality and review requirements with stakeholders - Develop a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy solutions - Liaise with the service development team to suggest a high level functional solution - Develop project estimates and complete financial model (costs, savings, revenue opportunities, investment horizon, etc.) - Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services - Ensure the overall user experience is taken into account when designing and deploying new solutions and services - Ensure consistency and traceability between user requirements, functional specifications and testing & validation. Support validation and testing (OQ, PQ, UAT...)
- Ensure implemented solutions are according to specifications and fit for purpose. - Support super user training - Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security) - Keep abreast with industry best practices in leveraging technologies for the business and with regulatory environments / requirements if applicable. - Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope

COMPLEXITY: Focus on complex x-divisional business process across functions/sites;

INFLUENCE: Global function level stakeholders; large number of stakeholders; high change impact

- Project execution survey (quality, time, cost) - Project quality (meeting customer problem); - Process efficiency; - Steady/Uninterrupted process flow; - Completeness and accuracy of Business Process Model (BPM) - Business process documentation up-to-datePosition will be filled commensurate with experience

EDUCATION: Degree or relevant equivalent experience

Minimum of 6 years of experience including:
1. expert understanding of business process analysis & design and system architecture
2. expert knowledge of respective business process area
3. project management experience
4. knowledge of IT architecture and technology standards
5. outstanding communication & collaboration skills
6. demonstrated ability to work independently

Salesforce marketing cloud background would be a PLUS
ref: (246351BR)
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